Returns & Exchanges

At Something Went Wrong, we believe that even if your order didn't go as planned, your return process should. We offer a 30-day window for returns and exchanges on all items in their original, unused condition.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided in your confirmation email.

3

Pack and Ship

Securely place the items in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Your Refund

After our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing